Questions, answered
Frequently asked questions
Trial & billing
How does the free trial work?
You get 7 days of full access to all thirty daily briefs and the archive. If you cancel before the trial ends, you are not charged. After the trial, membership renews automatically at the plan price you chose until you cancel.
Will I be charged automatically?
Yes. After the 7-day free trial, your membership renews automatically at the price shown for your plan until you cancel. We show the exact renewal amount and date before you start.
What if I don't like it?
Cancel anytime in one click. If you are charged for your first paid period and aren't happy, contact [email protected] within 7 days of that charge for a money-back refund on that period.
Is my payment secure?
Checkout runs over an encrypted (SSL) connection. Until our payment provider is fully connected, checkout shows a neutral setup notice rather than taking a real payment; we never store full card numbers on our servers.
The daily ranking
How do you choose the daily thirty?
A small editorial desk monitors releases, tools, funding, policy, and benchmarks all day, then ranks stories by real-world impact each morning. It is human judgment, not an engagement algorithm.
When does the ranking refresh?
Every day at 00:00 in your own device timezone. The on-page countdown shows exactly how long until the next refresh.
Does the same brief stay #1 forever?
No. The ranking is rebuilt every morning. Today's #1 is today's #1 — tomorrow the desk re-scores everything from scratch against what moved overnight.
Can I submit a story or tool for coverage?
Yes. Send tips, launches, or pitches to [email protected]. We read everything; the desk decides independently what earns a brief.
Access & devices
What devices can I watch on?
Syntra is a web product. It works in any modern browser on desktop, laptop, tablet, and phone. We do not currently offer native mobile or smart-TV apps.
Can I download briefs to watch offline?
Not at this time. Syntra streams in the browser only; we do not offer offline downloads.
Can I share my account?
Memberships are for individual use. We don't sell shared or team logins yet; if you need team access, write to [email protected] and we'll talk.
Where is Syntra based?
Syntra is operated by Tehisvoog OÜ, registered in Tallinn, Estonia. Our full address and contact directory are on the Contact page.
Still stuck? Email [email protected].